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Cancellation & return policy

At Shannonexports, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.info@shannonexports.com

Cancellation Policy

For all products excluding Made-To-Order items, orders may be cancelled for a full refund at any time until the order is shipped.

For Made-To-Order products:

Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

Orders cancelled after production begins may be cancelled, but you will be responsible for 60% of the product price.

Made-To-Order products that have already been shipped cannot be cancelled.

  • Order can be cancelled only before dispatch.
  • Incorrect and incomplete information regarding customer address.
  • In case of wrong product pricing or specification mentioned on shannonexports.cpm
  • Unavailability of products.
  • In exceptional cases, if manufacturer’s products are out of stock and no longer available for sell the product will be cancelled.
  • We offer return/replacement within 48 hours of delivery of the order.

RETURNS INFORMATION

Damages, discrepancies & returns must be notified to us within 7 days of receiving goods by e-mail to sales@.com, quoting your order number, name, address, description of the product and reason for sending back. In the case of damages a photo of the fault should also be provided. Should you wish to return faulty item/s, please ensure you return it in its original condition, within 7 days of receiving it. Once we have received your returned item/s, it will be refunded, exchanged or credited towards your next order. We will not be able to accept any items which might have been damaged by mishandling, during customization or alteration

  • The item/s must be returned with a debit note enclosed.
  • Returns should be made in the original, undamaged packaging.
  • We recommend returning the goods by registered/insured post.
  • We are not liable for the postage fee for the return of goods.
  • We will not be liable for any loss or damage incurred whilst returns are held by third parties.
  • Refunds will be made once the items are received by us.
  • We reserve the right to deduct a 20% restocking fee on returns that do not have a genuine manufacturing fault.
  • Your refund will be credited by the same method of payment and/or to the same card with which you made your original payment.
  • Refunds can take 7 working days to reflect in your account.
  • Returns Address:

Products with quality problems

We guarantee all of our products against material and workmanship defects within the warranty period. The warranty period is 7 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will not be responsible for all shipping fees.

For product-specific policy conditions and warranty periods, click here.

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